Trust

Refunds

Last updated June 22, 2026

Farpy public beta is designed so you pay for successful rendered frames, not failed render attempts.

Failed renders

Failed renders cost $0. If a wallet-funded render fails after debit, the debit should be refunded to your wallet balance.

Duplicate charges

If you see a duplicate card charge, duplicate wallet credit, or incorrect debit, contact support and include the payment or job details so we can review it.

Wallet credit

Wallet credits are intended for Farpy render jobs. Public beta refund handling is reviewed case by case when a payment, render, or receipt is wrong.

Contact

Email support@farpy.com with your job_id, receipt_id, account email, and payment intent if available.