Support

Need help with a job, receipt, download, balance, or refund? Use the job ID first. It is the fastest way to find truth.

For render jobs

• Job ID
• Proof page URL
• Receipt JSON URL, if available
• What you expected vs what happened

For refunds

• Job ID
• Receipt reference
• Reason for refund request

For account or balance issues

• Account email or login identity
• Approximate time of top-up or submit
• Screenshot or receipt reference if available

Useful links

• Verify a receipt
• Receipt info
• Refund policy
• System status

Contact

Use the published Farpy support channel. Support is based on receipts, job records, and ledger state.

Effective: April 28, 2026